Business English language total immersion courses

Course details and options

At Heritage English we are able to design intensive one-to-one business courses to suit individual needs. Our one-to-one general business immersion courses cover the following target areas:

Oral Communication:

• Functional language
• Effective language in business meetings
• Effective body language
• Language for negotiating
• Presenting and describing trends
• Interview techniques

English for telephoning:

Telephone communication plays a major part in our working lives. It is often a problem area for clients in business. We focus on the following skills to help learners develop the language needed to deal with telephone calls, including mobile phones and conference calls.

• Listening and understanding
• Making calls
• Receiving calls
• Receiving and leaving messages
• Dealing with problems

English for presentations

Some clients need to plan and give effective presentations as part of their job. Giving a good presentation is difficult in one’s own mother tongue, let alone in a second language!

We help students to develop the key language skills essential for today’s international business environment. They include:

• Effective openings
• Survival tactics
• Rhetorical technique
• Introducing visuals
• Pacing and intonation
• Handling questions

English for e-mailing

These days e-mails are used extensively in business. Poor use of language can lead to costly misunderstandings. Because e-mails are usually brief, it is important to keep the language short and precise. We focus on the following skills with regard to e-mails:

• Layout
• Opening and closing
• Functional Language
• Exchanging of information
• Ways to reply to formal and informal e-mails

Socialising - effective communication

The success of a business deal can depend on how well we welcome a guest - or on knowing the right thing to say at a business function.

Many business clients need to develop the skill and language for building a good social ‘rapport’ when meeting or entertaining colleagues or business clients.

At Heritage English, we use a range of techniques including audio material and role play to develop the skills required in such situations. For example, how to:

• Open a conversation
• Make a conversation
• Build rapport
• Entertain; Make arrangements
• Take your leave

Written communication

It is equally important to be accurate in the written language needed to follow up after meetings and to communicate effectively in writing.

• Grammatical syllabus covering key areas of English grammar
• Specific and task based vocabulary
• Guidance on how to improve writing styles
• Achieving the correct tone and register in writing
• Form of written minutes of meetings
• Full and short reports letter format

Cultural awareness

It is vital for business people traveling overseas to be aware of different customs and ways of behaviour in order to have successful relations with overseas partners and clients.

It is possible to offend or even to lose a contract as a result of insensitivity to different cultures and customs. See > Case studies

After following any of the above courses, we can arrange for clients to visit local British businesses in a similar market sector to practise communication skills in a real situation.

For more information or to discuss you requirements > contact us and we will be happy to help.

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